Grievance Process Overview
FMI Biblical Studies & Seminary encourages students to resolve differences directly and amicably. When a formal grievance is necessary, students are required to follow this step-by-step administrative procedure to ensure all concerns are thoroughly documented, reviewed, and resolved.
Formal Step-by-Step Procedure
| Step | Action Required | Timeline & Responsibility |
|---|---|---|
| 1. Direct Resolution | Raise concern informally with the course instructor or advisor. | Initiate within 7 days of the incident. |
| 2. Academic Dean Appeal | Submit formal written complaint to the Office of the Academic Dean. | FMI responds within 14 business days of receipt. |
| 3. Chancellor Office | Escalate the written appeal directly to the Chancellor's Office. | Final internal decision within 30 days of escalation. |
State Agency Escalation
If a consumer or academic grievance remains unresolved after exhausting all internal FMI administrative channels, students may file a complaint with the state regulatory agency in their state of residence. FMI provides the direct contact directories for convenience below:
- North Carolina: State Authorization Unit, University of North Carolina System Office.
- South Carolina: Commission on Higher Education, Nonpublic Postsecondary Institution Licensing.
- Florida: Commission for Independent Education, Florida Department of Education.
- Georgia: Georgia Nonpublic Postsecondary Education Commission (for applicable state residents).